Overview
Under the Consumer Protection Act, 2019, the consumer has more power than ever — and businesses face a sharper compliance regime. We act for both sides: consumers seeking deficient-service redressal and corporations defending bona-fide claims.
The 2019 Act introduced product liability, class actions, e-commerce regulations, mediation cells, and an enhanced Central Consumer Protection Authority (CCPA). The pecuniary jurisdiction has been raised: District (up to ₹50 lakh), State (₹50 lakh – ₹2 crore), National Commission (above ₹2 crore).
Our Defence Colony office is well-located for appearances before the State Consumer Commission Delhi (Janpath) and the National Consumer Disputes Redressal Commission (NCDRC, Janpath). We handle high-value matters including healthcare deficiency, real estate refunds, banking and insurance disputes, and class-action representations.
For Consumers
- Complaints before District, State & National Commissions
- Real estate, banking, insurance, healthcare, education & e-commerce disputes
- Class-action and representative complaints
- Refunds, compensation, punitive damages & litigation cost
- Mediation through Consumer Mediation Cells
For Businesses
- Risk-based defence strategy & early settlement modelling
- Product liability under Chapter VI of the 2019 Act
- E-commerce compliance & misleading advertisement defence
- CCPA proceedings and recall management
- Class-action defence playbooks
Forums and Pecuniary Jurisdiction
- District Commission: up to ₹50 lakh — for routine matters; final decision in 90 days (extendable)
- State Commission: ₹50 lakh – ₹2 crore + appeals from District — Delhi State Commission at Janpath
- National Commission (NCDRC): above ₹2 crore + appeals from State — Janpath, New Delhi
- Supreme Court: revision and final appeal
Product Liability under the 2019 Act
Chapter VI introduced statutory product liability — manufacturers, sellers and service providers face strict liability for defective products causing harm. Defences are limited and codified. We advise companies on labelling, instructions, warning frameworks, and recall protocols to minimise exposure.
E-commerce and CCPA
The Consumer Protection (E-Commerce) Rules, 2020 imposed extensive obligations on marketplace and inventory-led platforms — disclosure, return, refund, grievance officer, country-of-origin display, fall-back liability. The CCPA has aggressively pursued misleading advertisements and unfair trade practices. We defend platforms and advise on compliance frameworks.
Statutes & Regulations
Key laws governing this practice.
Who This Is For
Audiences we typically advise in this area.
- Consumers facing deficient service from real estate, banking, healthcare, insurance, e-commerce
- Allottees with possession delays or quality disputes
- Patients facing medical negligence
- Companies receiving consumer complaints
- E-commerce platforms ensuring CCPA/IT Rules compliance
Recent Outcomes
Anonymised matter highlights.
₹85 lakh NCDRC Award for Real-Estate Allottee
Possession delayed by 6 years. NCDRC awarded full refund with 12% interest plus compensation for harassment — execution closed within 9 months.
Class Action Defended at NCDRC
B2C fintech client facing class complaint of 1,200 users. Demonstrated individual variance in transactions, persuaded forum that joint adjudication was inappropriate; matter resolved through individual settlements.
Outcomes are matter-specific. Past results are not a guarantee of future performance.
Why K & K
Strategic differentiators in this practice.
- Forum-shopping diagnosis to choose pecuniary jurisdiction wisely.
- Settlement-first approach to reduce reputational risk.
- NCDRC and State Commission appearance experience at Janpath.
Frequently Asked
Questions our clients ask first.
Serving Delhi NCR & Beyond
Our office at A-197, LGF, Defence Colony, New Delhi 110024 is the operating base for clients across Delhi NCR — Gurgaon, Noida, Faridabad, Ghaziabad — and pan-India through a vetted local-counsel network. We routinely appear at Saket, Patiala House, Tis Hazari, Karkardooma, Rohini and Dwarka District Courts; the Delhi High Court; and the Supreme Court of India.
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